CLIENT SERVICE COORDINATOR
Company: Banfield
Location: Eugene
Posted on: October 27, 2024
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Job Description:
Opening StatementClient Service CoordinatorSUMMARY OF JOB
PURPOSE AND FUNCTIONThe Client Service Coordinator (CSC) drives the
flow of clients and pets through the hospital, maximizes the
productivity of the veterinary medical team (in terms of numbers of
clients and pets), ensures good communication with associates and
clients, and coordinates the care of clients and pets in a happy,
welcoming, friendly and efficient manner, influencing clients to
return and refer their friends and families.Description -
ExternalESSENTIAL RESPONSIBILITIES AND TASKS - Live and exemplify
the Five Principles of Mars, Inc. within self and team. - Actively
recruit new clients by promoting hospital services and route the
flow of clients and pets to ensure superior client care and maximum
productivity of the veterinary medical team. - Maximize the number
of pets seen by the hospital team through through a productive and
efficiently run hospital to support the needs of our wellness plan
clients. - Provide professional, efficient and exceptional service
at all times. This includes encouraging hospital visits, welcoming
clients and pets, ensuring that they are comfortable in the
hospital, and educating them about their pet's health. - Educate
clients about Optimum Wellness Plans, preventative care, pet health
needs and hospital services - Assist incoming clients by completing
the required documentation, entering all pet information and
history in the computer, utilizing proper collars and tags for
identification, and ensuring prompt service. - Assist outgoing
clients by providing all necessary instructions, information and
invoices, dispensing prescription items per the veterinarian's
instructions, selling retail products and scheduling future
appointments. - Manage the finances by maintaining accurate
balances and utilizing proper opening and closing procedures. -
Conduct administrative functions as necessary. - Other job duties
as assigned.THE FIVE PRINCIPLES - Quality - The consumer is our
boss, quality is our work and value for money is our goal. -
Responsibility - As individuals, we demand total responsibility
from ourselves; as associates, we support the responsibility of
others. - Mutuality - A mutual benefit is a shared benefit; a
shared benefit will endure. - Efficiency - We use resources to the
full, waste nothing and do only what we can do best. - Freedom - We
need freedom to shape our future; we need profit to remain
free.HIRING QUALIFICATIONS / COMPETENCIES Leadership --- Customer
Focus --- Peer Relationships --- Integrity & Trust--- Action
Oriented --- ListeningFunctional --- Preventative care and OWPs ---
Communication Skills --- Client Service Skills --- Priority Setting
--- Time ManagementCAPABILITIES AND EXPERIENCE (CAN DO) - Ability
to multi-task- Manages multiple tasks at one time; quickly and
accurately shifts attention among multiple tasks under distracting
conditions without loss of accuracy or appearance of frustration. -
Communication skills - Reads, writes and speaks fluent English,
using appropriate grammar, style and vocabulary. Correctly spells
commonly used English words and job specific terms. Demonstrates
exceptionally strong written and verbal communication skills. -
Organizational ability - Demonstrates a systematic approach in
carrying out assignments. Is very orderly and excels at cutting
through confusion and turning chaos into order. - Problem solving
skills - Demonstrates a strong ability to identify, analyze and
solve problems. Translates problems into practical solutions. -
Client service skills - Consistently ensures the team provides the
client with attentive, courteous and informative service. Gains and
shows personal satisfaction from delivering great service. -
Intellectual ability - Accurately and consistently follows
instructions delivered in an oral, written or diagram format. Can
provide directions. - Mathematical ability - Ability to add,
subtract, multiply and divide, and to compute rate, ratio and
percent; ability to convert units of measurement. - Computer skills
- Comfortably and confidently uses a computer and specialized
software. Microsoft Word, Excel, Access, Outlook, etc.ATTITUDES
(WILL DO) - Initiative - shows willingness and aptitude to use own
discretion in taking appropriate steps in finding solutions to
problems; presents options and ideas to enhance current processes
or procedures. Takes on additional responsibility when both big and
small tasks need to be done. - Integrity - Firmly adheres to the
values and ethics of Banfield Pet Hospitals. Exhibits honesty,
discretion, and sound judgment. - Cooperativeness - Willing to work
with others, collaborating and compromising where necessary;
promptly share relevant information with others. - Flexibility - Is
open to changing situations and opportunities and is willing to
perform all tasks assigned. - Independence - Able and willing to
perform tasks and duties without supervision. - Tolerance for
Stress / Resiliency - Maintains a positive "can do" outlook,
rebounds quickly from frustrations and unpleasantness, and
maintains composure and friendly demeanor while dealing with
stressful situations.SPECIAL WORKING CONDITIONS - Ability to work
at a computer for long periods of time. - Ability to be confident
around pets (i.e., dogs, cats, birds, reptiles, etc.) - Client
needs and work volume may often require more than 40 hours per week
to complete essential duties of this job. This position requires
special hours including working weekends and evenings. - Must have
mental processes for reasoning, remembering, mathematics and
language ability (reading, writing, and speaking the English
language) to perform the duties proficiently. - The noise level in
the work environment is moderately high. - Requires sufficient
ambulatory skills in order to perform duties while at hospital. -
Ability to stand, walk, stoop, kneel, crouch, and climb as well as
manipulate (lift, carry, move) up to 50 pounds. - Requires good
hand-eye coordination, arm-hand-finger dexterity with the ability
to grasp, and visual acuity to use a keyboard and operate
equipment. - Specific vision abilities required by this job include
close vision, distance vision, color vision, peripheral vision,
depth perception, and ability to adjust focus. - Associate is
routinely exposed to a variety of pets that may bite or scratch,
and on occasion, exposed to anesthesia, radiation, biological
hazards and medication/controlled substances.EXPERIENCE, EDUCATION
AND/OR TRAINING - High School Diploma or equivalent preferred. -
Must be at least 18 years old to perform duties involving
radiography (x-ray) and exposure to radioactive substances. - One
year related experience required with customer service preferred. -
Medical background (veterinary technician, human healthcare,
pharmaceutical, etc.) with medical terminology training is
preferred.WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY
EMPLOYER.Banfield Pet Hospital - strongly supports and values the
uniqueness of all individuals and promotes a work environment where
diversity is embraced. Banfield Pet Hospital is an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, religion,
color, national origin, sex, sexual orientation, gender identity,
age, genetic information, status as a protected veteran, or status
as a qualified individual with disability. Banfield Pet Hospital
complies with all applicable federal, state and local laws
governing nondiscrimination in employment in every Banfield
location
Keywords: Banfield, Beaver Creek , CLIENT SERVICE COORDINATOR, Other , Eugene, Oregon
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