Front Desk Supervisor
Company: Heathman Lodge
Location: Vancouver
Posted on: October 23, 2024
Job Description:
Are you a hospitality superstar who thrives on creating
exceptional experiences for every guest? Then we want you to join
our team as the Front Desk Supervisor at the Heathman Lodge in
Vancouver, WA!Position Summary: Responsible for directing, planning
and coordinating activities of the front desk staff to ensure
prompt, courteous service to all guests and ensure their
experiences are distinctively supreme.Essential Functions:
- Oversee all aspects of guest registration and check-out,
ensuring prescribed procedures are followed
- Assist in administering policies for communication between
front desk, guests, and other hotel staff
- Maintain and enforce high standards of customer service, with
zero tolerance for poor service
- Respond to inquiries about hotel policies, services, requests,
and complaints
- Understand hotel operations, including room types, rates,
packages, and meeting spaces
- Assist with front desk organization, programs, and systems to
keep staff on task
- Complete employee documentation for the front desk team
- Plan, direct, and monitor the activities of front desk
agents
- Train front desk staff on sales techniques, customer service,
and hotel offerings
- Help drive transient sales and control budget/overtime through
effective scheduling
- Shuttle guests in company vans when required
- Hold monthly meetings with the front desk teamAdditional
Responsibilities:
- Maintain a neat, organized work area
- Conduct yourself professionally at all times
- Report any unsafe conditions to maintain a safe work
environment
- Develop positive working relationships with all hotel
departments
- Comply with all company policies and proceduresQualifications:
- 2+ years of hotel front desk experience preferred
- Previous supervisory experience preferred
- Knowledge of front office operations and ability to plan,
organize, and direct staff
- Detail-oriented with strong communication and problem-solving
skills
- Ability to read, write, and effectively interact with guests
and employees
- Maintain a professional appearance and have prior cash handling
experience
- Skilled at multitasking and working well under pressure
- Can follow both verbal and written instructions
- Willing to work a flexible schedulePhysical Requirements: 3-6
hours Standing/Walking 1-3
hoursSittingCrouching/Bending/StoopingReachingGrasping Up to 1
hourPushing/PullingLifting/Carrying (up to 50 lbs.)Climbing
Stairs
Why work for us?
- A Retirement plan through the company sponsored 401k plan which
includes a company match
- Local Discounts at our other properties - We work with
properties all over the Portland Metro area, as a member of our
team you have the opportunity to receive special discounts some of
our properties (discounts on parking, meals, staycations and
fitness/racquet facilities)
- Paid Time Off (Paid sick time for all employees, PTO for Full
Time Employees)
- Great EAP Benefits, day one! - As a member of our team you will
have access to an array of benefits and resources starting on your
first day, including 3 Free Counseling Sessions, Access to Gym
Memberships & On Demand Fitness Class Discounts Free Confidential
Legal Advice and so much more!**We are an equal opportunity
employer, and all qualified applicants will be considered for all
positions without regard to race, color, religion, creed, gender,
national origin, age, disability, marital or veteran status, sexual
orientation, or any other legally protected status.
If you have the necessary qualifications and experience to excel in
this Front Desk Supervisor role at the Heathman Lodge in Vancouver,
we encourage you to apply today. This is an excellent opportunity
to join a leading hospitality brand and make a significant impact
on the guest experience.
Compensation details: 17.5-19 Hourly Wage
PI38d43eaaf2c1-37248-35836582
Keywords: Heathman Lodge, Beaver Creek , Front Desk Supervisor, Other , Vancouver, Oregon
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